Shipping and Return Policy

For batteries, please see the battery return policy

ORDER PROCESSING & SHIPPING

Xantrex Technology offers free ground shipping on all direct-sale orders over $200 to all 48 Contiguous US states. Shipping to other destinations are charged at cost. Resellers are responsible for all shipping charges.

We are committed to getting your orders out the door within 5 business days (with some exceptions for larger orders, weather etc...). Upon shipping, an email notification will be sent informing you that your order has shipped.

For expedited shipping, we will need your UPS account # OR contact us at marketing@xantrex.com to get a shipping quote.  

RETURN & EXCHANGES

Xantrex Direct Store's Return & Exchange policy applies only to products purchased through this online shop. Products purchased through dealers should be returned/exchanged through them.  

To start the return/exchange procedure, clients must contact Xantrex at https://xantrex.com/support/get-customer-support/ and request a return. Should the return be authorized, an RMA number will be provided, as well as further instructions for the return.  

All returns must be authorized by Xantrex Technology in order to insure proper credit and must be requested within 15 days of purchase. All returns may be subject to a 25% restocking charge and any cancellations may be subject to a cancellation fee. For returns not due to Xantrex error, the customer is responsible for all transportation fees related to the returned product. Should a return be granted, the purchase amount less shipping & handling fee and other applicable fees (restocking charge) will be deducted.

Products must be returned in their original packaging and in like-new condition. Should the product be in any other condition, Xantrex reserves the right to refuse to accept the return. Reasons for that can include:

  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numbers
  • Any product which is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product which exhibits physical damage

The following products are not eligible for return

  • Equipment that have been used or are without the original packaging, labeling, and operating manuals
  • Products purchased on a Special-Order Basis
  • Discontinued products

Should a situation occur where an exchanged product has a different value (after deducting shipping and restocking fees) from the one requested from the customer, Xantrex will either reimburse or charge its difference.

Should the product be defective, Xantrex will either repair or exchange it. The customer must inform Xantrex as soon as possible, and report it in the timeframe established in the general terms and conditions for product return or exchange.

Should you have any further questions, or comments concerning returns or exchanges, please contact our Customer Service Department from Monday to Friday from 85:30am-4:30pm PST, Mon-Fri Pacific via telephone 1-800-670-0707 or via https://xantrex.com/support/get-customer-support/